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'My hubby is lawyer': AirAsia staff sends taunting SMS after customer complaint

STOMPer Ricky was appalled when he received a taunting SMS from an AirAsia staff. The STOMPer had made a complaint about his pram being damaged in a flight on the budget airline.

Ricky said:

"AirAsia short-shipped our baby pram.

"When it was returned to us, it was dirty and bent.

"The staff never said sorry or apologised to us. When I said that I would post this on STOMP and any other media, the staff wrote down her name, IC and employee number and even sent me a threatening SMS.

"Until now, no apology has been given."

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  by 15 STOMPer(s).      
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134 comments
heartbeat55 said   on 12 Aug, 2011   Report as offensive  
Apart from the pram incident whatever it is,the Airasia staff has no right to send a threatening sms instead of an apology,where is your customer service skills.All budget airlines should take some precaution ,what if a baggage is lost or damage then passenger cannot complain also?
Orangkekek said   on 12 Aug, 2011   Report as offensive  
Hi Ricky,

Come on bro, be real.. It's just a little dirt.. You can just take a wet tissue to wipe it off.. I think that the lady got pissed off with you because you are just nonsensical.. Just because of a dirt on your pathetic stroller, you want to complain.. You are taking a budget airline.. NOT SOME 5 STAR AIRLINE LIKE SINGAPORE AIRLINE, OR GARUDA AND ETC. You pay peanuts, you cant get banana. I hope you understand..

TAKE CARE BRO.
FruttiTrutti said   on 10 Aug, 2011   Report as offensive  
Attention seeker. Got time to post stomp no time to clean ?
FruttiTrutti said   on 10 Aug, 2011   Report as offensive  
Attention seeker. Got time to post stomp no time to clean ?
lalalalain said   on 8 Aug, 2011   Report as offensive  
Aiyo, a little dirt is fine, just wipe it off will do. Previously my luggage also get abit of dirt, its like that. I think stomper is just desperate. When one person is angry he wont be able to think clearly. But maybe the staff should at least apologise.... or maybe she did? Anyway, if the company is to make amend, i dont think stomper will post this ba....
Speaking about amendment, did AirAsia do any thing for you Stomper?
demonkeir said   on 7 Aug, 2011   Report as offensive  
You must be a pain in the ass, else she won't be this pissed..
xtrajoss said   on 7 Aug, 2011   Report as offensive  
Attention seeker la diz guy... If u think got money go take airline la.. For wat take budget if just bcoz of small things u wanna make it big... Ayo.. Si bei kiasu.. Next time take taxi pramp dirty also post at stomp ok.....
EpirusEpirus said   on 7 Aug, 2011   Report as offensive  
Budget hpone