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Posted on 04 Jan 2012
SingTel's 3G network down: At least send SMS to inform customers

STOMPer Danny, a SingTel subscriber, has been having trouble with his 3G connection. It started last evening and is still down, said the STOMPer.

Danny wrote (Jan 4):

"Since last evening, I found out that my SingTel mobile 3G service has been having problems connecting to the internet.

"The first thing that came to my mind was, 'Is the phone having problems? The 3G signal is still activated.'

"I waited till today and tried calling the SingTel hotline at 1688.

"The voice operator said: 'Currently some customers are having difficulties accessing the internet, we are currently resolving the issue.'

"We paid the service subscription and with this, as a consumer, we somehow feel that SingTel should somehow send a text massage to inform those affected users."

Keywords:  SingTel
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Rated  
  by 2 STOMPer(s).      
4049 Views
13 comments
shuelin11 said   on 12 Jan, 2012   Report as offensive  
normal la.. my starhub sometimes down for many times in a day.. wad can i do?.. just now, i called NTUC and as usual "enter 0 to speak to customer service"(of NTUC)/"enter 1 for union member" blah blah etc, in the end, i was connected to M1 customer service for IDD service. Wad The.....???!!?! joke of the century.
stomper67890 said   on 6 Jan, 2012   Report as offensive  
it's always down especially in around 2 or 3 am, don't know if they switched off or what
coltonacer said   on 5 Jan, 2012   Report as offensive  
3G services are like that all over the world , it breaks down all the time , learn to accept it and move on , we join SMRT to offer you our heartfelt apologies , WE ARE SORRY , still we will not be able to give free calls as compensations or any bill deductions for this unfortunate episode

Yet again , WE ARE SORRY !
gary11166 said   on 5 Jan, 2012   Report as offensive  
You think singtel will SMS their customer that their system is down ? You think singtel will SMS us that our GPRS is activated ? First situation, no because somebody in the company is at fault, can't say. Second situation, no because this is extra income to them, why should they informed ? Just on the GPRS for those normal plan, money will go into their account...perfect backup..
gary11166 said   on 5 Jan, 2012   Report as offensive  
Singtel will not lose... 3G down, still got GPRS extra income from those new sign up.. Max charge for each account is $300, just imagine the amount they get. And I'm quite sure 99% from those new sign up for normal plan do not know they have Internet access through GPRS. Just one phrase from singtel, system down, sorry (but we still paying). Never apply for data plan, but GPRS activated... YOU GOT TO PAY !! That's their morale of their business.. Always profitable...
coltonacer said   on 5 Jan, 2012   Report as offensive  
SORRY but no compensations or free calls will be given but we offer our sincere apologies
actblur21 said   on 4 Jan, 2012   Report as offensive  
1. Drains and dams flooded
2. Train breakdown due to overcrowding and over work
3. Tel line also breakdown
4. Inflation
= ministers still paid millions. Well done!
sixseveneight said   on 4 Jan, 2012   Report as offensive  
Woah...and I thought it was my phone!
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